Forgot your Password?
Please enter EITHER your shoulder number in the “username” field i.e. p1234, c1234, t1234 OR your registered Moodle “email address” (normally your TVP email). If your Moodle account credentials match our records you will receive an automated response which will provide you with the option to change your password – follow those on-screen instructions.
If you do not receive this automated email (within 10-15 minutes) even after checking your spam/junk folder, then either your submission does not match our records or you do not have a registered account; therefore, please contact ICT Service desk via the “ICT ServiceNow Portal” via the Knowzone A to Z. You may also wish to consider approaching your course trainer who may also have access to reset your password as an alternative to the ICT ServiceNow Portal. Please note: Passwords will not be reset over the telephone.